Warranty & support
Warranty & support
There are no problems - there are only solutions
As our partner you've got the possibility to get an responsible advice on engineering challenges. Our technical specialists are integrated in the corresponding business units, to ensure an optimum communication between distribution, engineering, marketing and manufacturer and to offer you an optimal care. In this way most of your problems will be solve themself and you can dedicate on your real tasks.
After Sales Support
Delivery notes, consignment notes, colli-no., packing lists, prooved delivery notes, service records, standard forms and so on: It's not easy, to find one's way through the jungle of product consignments. To make your life easier in this respect, we've put numerous informations for you together. Step by step we explain anything, which is important for the receipt of goods from 2direct and for further processes. From the explanation of each shipping document to the interesting facts of returns, guarantee- and warrantycases you'll find any informations below the respective notes. Our new e-rma-tool gives you the possibility to accelerate your discharges and to reduce administrative expenditures. The advantages: returns can be applied 24/7; you recieve immediately a rma-no., waiting periods escape. You can print the return documents and enclose them with the goods.
Projects with us
We secure an easy and direct communication and provide you a personal productmanager, who advises you and who cares about all your project specific interests. Be of use from our market knowledge and of our engineering know-how, because we select with you together suitable products from our large productportfolio. Profit from our manufacturer contacts, because we discuss your individual project conditions topical with the manufacturer and prepare you punctually a complete worked out and competitive offer. While handling the project we navigate and supervise the logistic up to the delivery and installation. From the first project inquiry up to the last delivery - weŽre gladly for you there.